Corportate Performance Management

I just got a new job within the company I work for. I will be managing the performance reporting for a newly-formed group that handles all correspondence with our customers, which includes letters, statements, "plastics" (credit card industry lingo for credit card), and any other form of written communication.

I will be purchasing the book, Corporate Performance Management, with the objective of clarifying, codifying, and building out a performance management reporting structure that is able to grow as the enterprise becomes larger. As we take on more responsibilities, we will need a robust performance management solution. I am the guy tasked with not only setting all this up (i.e., the strategy), but then executing it.

It's a mighty big task with lots of unknowns, and I need all the help I can get. Once I read this book, look for a review of it on this page.